Needless to say, Wink customers aren’t happy. We found Matthew Eccles, a user from Syracuse, Utah, on the Wink subreddit.
“When Wink announced the move to subscription, it wasn't about the money as much as it was the perceived ransom [they] were wanting, and it felt like extortion as they were going to kill our smart homes in 7 days,” Eccles told CR. “A business giving a customer 7 days to pay up or else. That hit me hard.” Eccles estimates he has spent over $1,300 on Wink products and compatible devices.
This announcement is just the latest pothole in what has been a very bumpy road for Wink. The company launched in 2014 and was sold off to other companies twice, finally becoming part of the i.am+ tech company founded by rapper Will.i.am.
While Wink managed to survive, its rollout of new products slowly fizzled out. The last major product the company released was a DIY home security system called Wink Lookout, in late 2017. By last fall, The Verge reported that the company hadn’t paid employees in seven weeks and that its customer support phone line was dead at the time.
Both Wink and i.am+ did not return requests for comment for this story.
Consumer Reports tested the Wink Lookout system last year as part of our new home security system ratings, but when our testing was complete, the Wink Lookout system was out of stock at major retailers and it was unclear when it would again be available for purchase. As a result, we never published its ratings (it rated Very Good overall).
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May 08, 2020 at 07:55AM
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Wink Smart Home Users Must Pay Up or Their Devices Will Stop Working - ConsumerReports.org
"smart home" - Google News
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